Established in 2011, SOG Health Pte. Ltd. (“SOG”) is a leading healthcare service provider dedicated to delivering holistic health and wellness services to the modern family.
With a long and established track record in Singapore providing Obstetrics and Gynaecology (“O&G”) services such as pre-pregnancy counselling, delivery, pregnancy and post-delivery care, the Group has since further expanded its spectrum of healthcare services to include Paediatrics, Dermatology, and Cancer-related General Surgery (Colorectal, Breast & Thyroid).
The Group’s clinics, under its four operating segments of O&G, Paediatrics, Cancer-related and Dermatology, are strategically located throughout Singapore to provide easy access to its patients.
Caring for our patients and their families’ health and wellness, through the provision of holistic and excellent healthcare.
To be the leading holistic health & wellness service provider and preferred choice for modern families seeking private specialist care.
Accountability. We are responsible for our actions and attitudes.
Commitment to Excellence. We are committed to do our best for the care of our patients and their families.
Integrity. We are open, honest and ethical.
Respect. We embrace diversity and treat one another with dignity and empathy.
Teamwork. We work together in delivering the best medical outcomes and the highest quality of service.
SOG Health Pte. Ltd. (“SOG Health” or the “Company”) is committed to build a diverse and inclusive culture in our organisation. At SOG Health, we recognise and embrace diversity, and views diversity at the Board level as an essential attribute in attaining our business goals and objectives.
The Board diversity policy statement aims to set out the approach to achieve diversity, in the first instance, on the Board of Directors (the “Board”) of the Company and in the second instance amongst the Specialist Medical Practitioners and senior management (“Management”) of the Company.
Diversity and inclusivity guard against group thinking, foster robust discussions which in turn leads to better decision making. SOG Health seeks to achieve and maintain diversity at both the Board and Management levels.
This Policy has as its primary purpose, to the maintenance of the appropriate balance of perspectives, gender, ethnicity, age, background, skills and experience, sexual orientation, physical disability and any other differences on the Board and Management as the Board supports the long term success of SOG Health.
To build a diverse and inclusive culture, the Board shall focus, but be not limited, to the following key areas:
In the implementation of the above, the Company shall:
The Board has established the following measurable objectives for diversity:
The Board will assess these objectives annually, as well as the progress in achieving them.
The Management reviews and monitors the implementation of this policy.
The Management will review this policy to ensure its appropriateness and effectiveness. The Management will discuss any revisions that may be required and will subsequently recommend any such revisions to the Board for consideration and approval.
This policy will be published on the Company’s website for stakeholder’s information.
The Board of Directors (the “Board”) of SOG Health Pte. Ltd. (the “Company”) and its subsidiaries (together with the Company, the “Group”) seeks to conduct its business in an ethical manner and in compliance with best practice.
As a result, we have developed a Code of Ethics that we expect to continue to refine with various stakeholders. The underlying principle of the Code of Ethics is that we expect our management and staff to act with integrity towards those with whom we have business dealings, to the people in the society where we do business and towards each other. The Code of Ethics is over and above the Code of Medical Ethics and is designed to cover areas not covered by the Code of Medical Ethics and especially in the business and finance dealings of the Group. The Code of Ethics outlines how this principle is to be applied.
Our systems and processes are based on:
In the exercise of their ownership rights, shareholders shall:
In the exercise of their respective functions, they should:
In relation to Management functions to:
By age, disability, features, genetic, nationality, pregnancy, race, religion, sex or sexual preference.
SOG Health Pte. Ltd. (“SOG Health”) and its subsidiaries (collectively, the “Group”) is committed to maintaining high standards of honesty, openness and accountability.
The Group has adopted a Whistleblowing Policy and the following sets out the policy and procedures by which you can report your concerns. The Whistleblower can be assured that the information will be examined carefully and if it has merit will be acted on. The whistleblower (internal and external) can be assured that the Group intends to protect its business and reputation.
SOG Health takes all malpractice very seriously, whether it is committed by an employee, supplier customer, competitor or contractor.
This Policy Statement applies to all employees, agents and consultants. It is intended to complement statutory protection and, for the avoidance of doubt, statutory rights will not be affected in any way by this policy.
The following examples demonstrate what we mean by serious malpractice:
If you become aware of any such activities or other possible malpractices, you are encouraged to follow the procedures set out below. It will not always be clear that a particular action falls within one of these categories, and you will need to use your own judgment. However, if you believe the matter to be serious, SOG Health would prefer you to report your concerns rather than keep them to yourself.
You can make a report orally or in writing. Normally, for employees, you should inform your immediate manager, or their line manager.
Historically, a whistleblowing channel through email has been implemented. With effect from February 2018, the Company has assessed the need to have more than one whistleblowing channels and our stakeholders can now use any of the following whistleblowing channels:
SOG Health does not expect you to have absolute proof of any malpractice that you report. However, you will need to be able to explain the reasons for your concern. Whilst the Group wishes to encourage whistleblowing, it will not tolerate spurious or vindictive allegations.
Once you have made a report, an unrelated (to the incident or person being reported) SOG Health senior management will acknowledge receipt of it within 10 working days.
An independent person will then make preliminary enquiries as confidentially as possible. If the person raising the concern is required to attend face-to-face meeting, a fellow employee may accompany him or her where appropriate.
If it is determined that a fuller investigation is necessary, this will proceed either with further internal investigations, or by referral to an appropriate external body, dependent upon the nature and the seriousness of the report.
If you make a report, SOG Health will do everything possible to keep your identity as confidential as possible during the investigation and you may assume that only the SOG Health person investigating the malpractice concern will know your identity. However, there may be circumstances (for example, if your report becomes the subject of a criminal investigation) where you may be needed as a witness and, once the investigation is complete, the findings may need to be communicated to the individual(s) concerned (see below). Should this be the case we will discuss the matter with you at the earliest opportunity.
The Group would prefer you to give your name and contact details when you make a report. However, you are also allowed to communicate your concern on a confidential basis.
Subject to any legal constraints, SOG Health will communicate the findings of the investigation to:
You as the person raising the report;
The individual(s) under investigation; and
If appropriate, SOG Health senior management or external authorities who need to consider whether action should be taken on the basis of the findings.
As with any case where an employee is found to be involved in wrongdoing, they will be dealt with effectively in accordance with employment laws and contracts of employment.
You can be assured that, if you raise an important concern, this will be taken seriously and you will be treated fairly and with discretion. We will take all reasonable steps to ensure that no person under our control engages in victimisation of any form. If you make a report in good faith, even if it is not confirmed by an investigation, your concern will be valued and appreciated and you will not be liable to disciplinary action. However, if you make a false report, maliciously or for personal gain, then you may face disciplinary action.
If you are unhappy with the outcome of an investigation, you should submit another report explaining why this is the case to the whole of the Board of Directors. Your concern will be investigated again if there is a good reason to do so.
If you are still unsatisfied with the result, you may make a report to any other Singapore authorities you wish.
This is the personal data protection policy of SOG Health Pte. Ltd. The terms “we”, “us” and “our” refer to SOG Health Pte. Ltd. (“SOG”) and all the clinics under the Group.
We will follow this policy and comply with all data protection and confidentiality obligations imposed by the law including the Personal Data Protection Act and Private Hospitals and Medical Clinics Act (Cap. 248) of Singapore.
Under this policy, personal data refers to information that can be used to identify a person. Examples of personal data include but are not limited to the following: your name, nationality, date of birth, gender, contact details (including address, email address and telephone numbers), NRIC/FIN or passport number, nationality, your image on our close-circuit television (“CCTV”) and in photographs, your medical history, allergy information and any other medical records.
Should you provide the personal data of other people such as your next-of-kin or other family members, it is deemed that you have obtained the consent of the said party to our collection, use and disclosure of his/her personal data for the purposes outlined in this policy.
We collect, use and disclose personal data for the following purposes:
Providing customer service
Marketing and Promotion
Photography and CCTV
Your personal data may be disclosed to third parties, who may be located in Singapore or elsewhere to achieve the purposes outlined in the policy. The third parties include but are not limited to the following:
We may also collect, use and disclose personal data where required or permitted by law for any other purposes.
Your personal data will be retained for a reasonable amount of time in accordance with our business and legal policies.
This policy will be amended from time to time and will be made available via the SOG Health website www.sog.com.sg. The latest policy will be enforced each time personal data is collected, used or disclosed.
If you have questions or concerns regarding your personal data or any aspect of this policy, please contact our SOG Health Data Protection Officer at firstname.lastname@example.org.